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Network Maintenance
Customize a network maintenance plan to fit your customers budgets and requirements.
- Support for Legacy and Current Equipment
- Lower Capex and Opex Expenses
- All Major OEMs Supported
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extend the life of legacy equipment
Direct-to-Expert Support for Network Equipment
CloudCover features in-portal, Direct-to-Expert™ services including full software, hardware and advanced consulting support for network equipment.
- Flexible Service Level Agreements
- In-House L3 Support
- 60% or More Off OEM Pricing
Multi-Vendor Support
Simply get what you need—ad hoc support, software reconfigurations, patches for known bugs or hardware replacements—without the complications and wasted time associated with the typical multi-vendor support environment.
- Streamlined Maintenance Support
- Software Reconfigurations
- Software Patches
- Hardware Replacements
Your Proxy
Combined with our OEM APIs CloudCover’s Support Team can act as your proxy with OEM vendors, should the need arise. Track and view all support status updates on your platform.
- OEM Direct Support
- Simplified Support
Direct-to-Expert Support
A CloudCover service request instantly direct-connects you to a Tier 3-certified engineer specializing in OEMs, such as Cisco, Juniper, HP, Dell and Brocade, among others, so they can help solve any problem immediately.
- T3 Certified Engineers
- Quicker Resolutions
Root Cause Analysis
Accurate root-cause analysis minimizes parts replacement and downtime. What’s more, there are no criteria to gain support access, and you don’t have to worry if the device is not yet under contract—we’ll solve the problem and add the equipment afterwards.
- Minimize Part Replacements
- Gain More Accurate Root-Cause Analysis
- Avoid Equipment Downtime
