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Oracle Maintenance and Support
CloudCover offers extended hardware maintenance support, allowing you to keep your Oracle and Sun MicroSystems equipment operational beyond its warranty or end of service life. Gain direct access to our comprehensive technical support services, ensuring uninterrupted hardware performance.
MAINTENANCE INTELLIGENCE
Legacy Hardware Extension-of-Life
Safeguard your clients’ IT infrastructure and reduce costs associated with replacing outdated equipment with CloudCover’s extended support. Offering your clients extended support on Oracle and Sun Microsystems legacy hardware allows you to extend the lifespan of these systems, maximizing their value and minimizing disruptions to your clients’ operations.
With CloudCover, you can provide your clients with reliable and cost-effective solutions that ensure their IT assets remain protected and operational for an extended period at 50-70% less cost.
- Direct-to-Expert™ Support
- Extension of Life Services
- Global 24/7 SLAs
- Access to Your Own Platform
- Easy-to-Read Dashboards and Alerts on Upcoming Maintenance Dates
Hardware Extension of Life Services
Extend the life of your current hardware with CloudCover Third-Party Maintenance Support (TPM).
The lower costs associated with working with CloudCover’s TPM comes from flexibility: we create service level agreements tailored around your specific budget and needs.
- Support for Current and Legacy Hardware
- Increase Your Sales Margins
- Save Your Customers 40%+
Direct-to-Expert™ Support
We are your partner. When you need it, we can work on your behalf to resolve issues with your vendors and get your equipment properly serviced and back up and running quickly.
Our team holds the same certifications as many OEM engineers. We take support calls for all your equipment, including in-warranty devices. No more bouncing between different providers or dealing with the confusion of multiple contacts.
- OEM Certified Engineers
- In-House L3 Engineers
- 80% of Tickets Solved Directly by CloudCover's TAC Support
Access to the CloudCover Platform and Products
As a CloudCover maintenance partner, you’ll receive subscription access to the CloudCover Platform. The Platform’s visibility gives you the unique advantage of being able to consult with your customers on areas for consolidation, co-termination, and to optimize spend.
This is a key differentiator to all the other resellers or TPM “brokers” who do not have a centralized view of all maintenance contracts and activity, regardless of vendor.
- Create a Stickier Sales Strategy
- Increase Customer Satisfaction
