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ServerMonkey added 10% to revenue with significant margins and is compounding year-over-year with CloudCover
RESULTS
New Maintenance Management Partner
ServerMonkey now has a comprehensive maintenance management platform and aggregated TPM support partner and a new service line.
White-Glove Global Support Partner
The platform is white-labeled as TekShield and all support activity is managed by CloudCover 24×7 on a global basis – ServerMonkey simply has to sell.
Increased Revenue
This program has added 10% to ServerMonkey’s revenue with significant margins and is compounding year-over-year as contracts are added and renewed.
CASE STUDY
ServerMonkey is a one-stop source for new and refurbished server and network equipment. They sell hundreds of server and network devices each month to blue-chip customers around the globe. In addition they provide installation services, IT asset disposition, maintenance & support, and they’ll also purchase your used equipment.
reseller challenges
- Resources
- Cost
- Time
- Ability to Scale
Services Added
- CloudCover Platform
- Support for new revenue-generating program called TekShield
- A dedicated Data Science Team
Benefits
- Expanded maintenance service abilities
- Increased revenue streams
- Quick rollout
- 10% in added revenue
The Problem
ServerMonkey is a one-stop source for new and refurbished server and network equipment. They sell hundreds of server and network devices each month to blue-chip customers around the globe. In addition they provide installation services, IT asset disposition, maintenance & support, and they’ll also purchase your used equipment.
The Solution
With direct experience with their business, CloudCover saw an opportunity and worked with ServerMonkey to create a new addition to their overall go-to-market strategy. CloudCover suggested that ServerMonkey allow CloudCover to take over responsibility for all warranty support and add the ability to upsell warranty support to 8x5xNBD or 24x7x4 support. ServerMonkey agreed and their Tekshield Service was born. CloudCover is now the comprehensive maintenance management platform and aggregated TPM support partner for the Tekshield service line. The platform is white-labeled as Tekshield and all support activity is managed by CloudCover 24×7 on a global basis – ServerMonkey simply has to sell.
The Results
This program has added 10% to ServerMonkey’s revenue with significant margins and is compounding year-over-year as contracts are added and renewed.
"We worked with CloudCover to build a new service model for our customers. The CloudCover team was super creative and flexible and we were able to craft a new set of services - TekShield - that added significant revenue to our business and our customers have really adopted it."
Bashar H.
Chief Executive Officer | ServerMonkey
