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OEM Benefits with CloudCover
Intelligent suite of IT maintenance, professional services, and software solutions that are purpose-built to streamline lifecycle management.
- Optimize Your IT Offerings
- Improve Mean Time to Repair (MTTR)
- Global Coverage With a Local Response
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Reduce tech debt and benefit from augmented support that fills gaps in coverage or reach.
We are a direct-to-channel IT lifecycle management company dedicated to empowering OEMs, MSPs, and channel partners to better service their customers' IT maintenance needs.
Leveraging our global service delivery and a cutting-edge SaaS platform, we enable you to fortify existing relationships and establish new ones with your clients.
explore our services
Fortify Your Enterprise IT
Lifecycle Services
Ensure seamless global maintenance services with cutting-edge services and deliver on client’s sustainability requirements. Our smart tools enhance efficiency and service delivery for a superior client experience.
Lifecycle IT Services
Our comprehensive lifecycle IT services ensure optimal utilization and seamless transitions for your IT assets.
- Detailed Asset Management
- Contract and Renewal Management
- IT Asset Disposition (ITAD)
Third-Party Maintenance
CloudCover’s global Third-Party Maintenance (TPM) services offer extensive coverage and support for various types of equipment. We provide a cost-effective alternative to OEM support, delivering reliable maintenance and minimizing downtime across the globe.
- ISO 27001 Certified
- GDPR Compliant
Management Software
Our advanced management software tools empower you to manage IT operations efficiently, ensuring streamlined processes and improved service delivery.
- Ticketing and Incident Management
- Reporting Enhancements
- Seamless Integrations
Featuring
Eliminate spreadsheets and easily indicate all expiration dates and renewals with a single pane of glass view.
- Provides visibility into both OEM and TPM contracts and assets
- Track all maintenance contracts and assets and get reminders of renewal dates.
- Customize to track specific asset details for your business needs
Featuring
Purpose-built for Maintenance and Professional Services. View and manage all vendors and ticket types, send and receive automatic updates.
- Sourcing Module to identify and allocate resources
- Work tickets from start to finish
- Built for Enterprise and Service Delivery
HOW IT WORKS
Build your custom plan.
Utilize an intelligent suite of CoverIT™ applications and increase cost savings compared to maintaining internal IT teams.
- Annual Pricing
- Gap Filler Pricing
- Subscription Pricing
- Pay-as-you-go Pricing
All CoverIT™ Applications Include
Single Sign-On (SSO)
Easily connect CoverIT™ Platform applications with a single sign-on.
Customize Users
Partner and End Client facing solutions for all applications.
Multi-tenancy
Partner branding capabilities and segregated data.
Cross App Integration
Integrates between applications for enhanced functionality.
Standalone Capabilities
Add the software applications that work for your business.
REST APIs
API documentation available for external integrations.
Customer Case Studies
Significant ROI in <6 weeks and 80% Less Wasted Overhead
Mercury Insurance is a $3.5B national insurance company providing a variety of insurance services including auto, home, renters, business and umbrella, to name a few. Mercury has agents across the US and significant data center infrastructure to support both internal and external requirements (agents and customers). Accordingly, Mercury has a significant portfolio of OEM and TPM maintenance contracts.
Retail client Staples utilizes hybrid maintenance to increase cost-savings with CloudCover
Staples is a widely recognized national brand selling business-focused products to consumers and businesses. Staples has more than 10,000 employees, operates out of 305 retail locations nationwide and has 6 national data centers along with headquarters and regional corporate offices. Staples has significant online presence supporting online buying, rebates and customer alliance programs.
Added 10% to revenue with significant margins and is compounding year-over-year with CloudCover
ServerMonkey is a one-stop source for new and refurbished server and network equipment. They sell hundreds of server and network devices each month to blue-chip customers around the globe. In addition they provide installation services, IT asset disposition, maintenance & support, and they’ll also purchase your used equipment
“We were looking for a better way to manage our maintenance contracts and budgets, so we decided to work with CloudCover. They were very accommodating and we were able to leverage their platform for our maintenance management requirements. The reduced administrative costs justified our investment very quickly and we’ve now been with CloudCover for five years.”
Abby H.
Chief Technology Officer | Mercury Insurance
