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Release Notes October 2024
ServiceHub Release 3
- Features:
- SLA Report: Ability to view an SLA report broken down by ticket type and success vs breach. Available for the Tenant, Partner, and End Customer
- Enhancements:
- Drag and drop file attachments to “Client Request” submission and attachments tab, and all chat windows
- Indicate that a “Client Request” or “Event” is already assigned to a resource
- External ID values can be searched via the different queues search bars
- Display field label upon hovering over a value in the card wall view
- Filter on Device Type – added filter option or device type tied to Serial Number/Part Number on ticket
ContractHub Release 18
- Enhancements:
- Automated comment entered in Legacy tickets for customers when a tracking number is submitted
- Additional statement included to notify customers that we do not require defective parts to be returned
- Automated comment entered in Legacy tickets for customers when a tracking number is submitted
