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Global Data center Support
HP/HPE Maintenance and Support
CloudCover provides extended hardware maintenance support that enables you to keep your HP and HPE equipment running even after the warranty or end of service life period. By choosing CloudCover, you benefit from our wide range of technical support services, guaranteeing uninterrupted hardware support and performance on a global scale.
scaleable Solutions
HP / HPE Hardware Extension of Life Services
You do not have to wait until equipment is out-of-warranty and off support contracts before seeking third-party support for HP servers. CloudCover HP/HPE support is ideal if you have a mix of newer servers that are still covered on a Care Pack with HP and older equipment that you have to renew support on.
Instead of renewing the Care Pack with HP, you can choose to place the expiring server or storage equipment under a maintenance contract with CloudCover. This way, we will handle support calls for all of your equipment, including the in-warranty equipment covered by HP.
- Direct-to-Expert™ Support
- Extension of Life Services
- Global 24/7 SLAs
- Access to Your Own Platform
- Easy-to-Read Dashboards and Alerts on Upcoming Maintenance Dates
Hardware Extension of Life Services
Extend the life of your current hardware with CloudCover Third-Party Maintenance Support (TPM).
The lower costs associated with working with CloudCover’s TPM comes from flexibility: we create service level agreements tailored around your specific budget and needs.
- Support for Current and Legacy Hardware
- Increase Your Sales Margins
- Save Your Customers 40%+
Direct-to-Expert™ Support
We are your partner. When you need it, we can work on your behalf to resolve issues with your vendors and get your equipment properly serviced and back up and running quickly.
Our team holds the same certifications as many OEM engineers. We take support calls for all your equipment, including in-warranty devices. No more bouncing between different providers or dealing with the confusion of multiple contacts.
- OEM Certified Engineers
- In-House L3 Engineers
- 80% of Tickets Solved Directly by CloudCover's TAC Support
CoverIT™ Platform Access
As a CloudCover maintenance partner, you’ll receive subscription access to the CoverIT™ Platform. The single pane of view gives you the unique advantage of being able to consult with your customers on areas for consolidation, co-termination, and to optimize spend.
This is a key differentiator to all the other resellers or TPM “brokers” who do not have a centralized view of all maintenance contracts and activity, regardless of vendor.
- Create a Stickier Sales Strategy
- Increase Customer Satisfaction
