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Brocade Hardware support
Brocade Maintenance and Support
Tailor a maintenance and service support strategy for Brocade hardware that perfectly aligns with your customers' individual requirements.
Global harDware support
Extended Hardware Support
From Brocade FICON storage area network to SAN extension switches CloudCover’s global services has your customers’ equipment covered.
CloudCover features in-portal, direct-to-expert services including full software, hardware and advanced consulting support for Brocade network equipment.
- Storage Extension of Life Services
- Direct-to-Expert™ Support
- Global 24/7 SLAs
- Access to the CloudCover Platform and Maintenance Dashboards
Hardware Extension of Life Services
Extend the life of your current hardware with CloudCover Third-Party Maintenance Support (TPM).
The lower costs associated with working with CloudCover’s TPM comes from flexibility: we create service level agreements tailored around your specific budget and needs.
- Support for Current and Legacy Hardware
- Increase Your Sales Margins
- Save Your Customers 40%+
Direct-to-Expert™ Support
We are your partner. When you need it, we can work on your behalf to resolve issues with your vendors and get your equipment properly serviced and back up and running quickly.
Our team holds the same certifications as many OEM engineers. We take support calls for all your equipment, including in-warranty devices. No more bouncing between different providers or dealing with the confusion of multiple contacts.
- OEM Certified Engineers
- In-House L3 Engineers
- 80% of Tickets Solved Directly by CloudCover's TAC Support
Access to the CloudCover Platform and Products
As a CloudCover maintenance partner, you’ll receive subscription access to the CloudCover Platform. The Platform’s visibility gives you the unique advantage of being able to consult with your customers on areas for consolidation, co-termination, and to optimize spend.
This is a key differentiator to all the other resellers or TPM “brokers” who do not have a centralized view of all maintenance contracts and activity, regardless of vendor.
- Create a Stickier Sales Strategy
- Increase Customer Satisfaction
