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Dell EMC Maintenance and Warranty Support
Save money on Capex and Opex without sacrificing performance by utilizing CloudCover's extended hardware support services.
Expert hardware support
Data Center Global Maintenance Support
While OEMs generally encourage customers to upgrade to new equipment every three to five years maintaining a large capital expenditure budget year after year isn’t always feasible. In addition, performance enhancements, energy efficiency, and other technological advancements may not have made significant leaps forward to justify such investments year after year. Seeking Dell support from a third party can be a viable solution to save money without compromising performance.
The list of EOL equipment eligible for extended hardware support continues to grow. Employing a hybrid maintenance model utilizing a global third-party maintenance provider like CloudCover is a smart strategy to consider when evaluating IT budgets and performance requirements.
Our tailored, high-quality services are 50-70% less than the manufacturer’s extended warranty costs, saving you money while ensuring high-quality support and protection on your data center hardware.
- Storage Extension of Life Services
- Direct-to-Expert™ Support
- Global 24/7 SLAs
- Access to Your Own Platform
Hardware Extension of Life Services
Extend the life of your current hardware with CloudCover Third-Party Maintenance Support (TPM).
The lower costs associated with working with CloudCover’s TPM comes from flexibility: we create service level agreements tailored around your specific budget and needs.
- Support for Current and Legacy Hardware
- Increase Your Sales Margins
- Save Your Customers 40%+
Direct-to-Expert™ Support
We are your partner. When you need it, we can work on your behalf to resolve issues with your vendors and get your equipment properly serviced and back up and running quickly.
Our team holds the same certifications as many OEM engineers. We take support calls for all your equipment, including in-warranty devices. No more bouncing between different providers or dealing with the confusion of multiple contacts.
- OEM Certified Engineers
- In-House L3 Engineers
- 80% of Tickets Solved Directly by CloudCover's TAC Support
Access to the CloudCover Platform and Products
As a CloudCover maintenance partner, you’ll receive subscription access to the CloudCover Platform. The Platform’s visibility gives you the unique advantage of being able to consult with your customers on areas for consolidation, co-termination, and to optimize spend.
This is a key differentiator to all the other resellers or TPM “brokers” who do not have a centralized view of all maintenance contracts and activity, regardless of vendor.
- Create a Stickier Sales Strategy
- Increase Customer Satisfaction
